PROPERTY MANAGEMENT
The Experts in Property Management
Dwell Equity Group offers a wide array of professional property management services, from rent collection and maintenance to real estate tax management and financial reporting. We communicate, keep our tenants informed about the property they are living in, including vacancies, maintenance issues and account status — by phone, in person or through the 24/7 convenience of the Internet. Our team is always available to answer your questions and respond to your needs.
Our Property Management Services
Timely Rent Collection.
Dwell Equity Group offers tenants an online rent payment option to facilitate on-time payment; the online payments are deposited directly into our management fund. Our rent collection system is fair and professional, yet strict. Tenants who fail to pay their rent on time are automatically issued a late fee after the 5th of the month.
Professional Tenant Screening.
We are committed to renting only to quality tenants to minimize our risks. Renting to the wrong tenant jeopardizes our building and may endanger our other tenants. Dwell Equity Group strictly follows all applicable laws and the highest industry standards when evaluating potential clients, including adherence to fair housing rules. We run our applicants thorough credit checks, background checks, employment verification, a review of rental history and more.
Unit Turnover.
We document the condition of every unit before a tenant moves in and after he or she leaves, so we can check for any changes in condition. Dwell Equity Group retains an in-house cleaning service and painting crews to make certain all units are properly cleaned and painted before each new tenant moves in, presenting our property in its best light.
Responsive, 24/7 Maintenance.
We don’t want our property to fall into a state of disrepair, nor do we want our tenants to live in unsafe or unhygienic conditions. Dwell Equity Group provides an online maintenance request form that allows tenants to report issues as well as an emergency hotline number for evenings, weekends and holidays to ensure every request is handled appropriately when problems arise. We employ expert, reliable in-house staff or contractors to take care of any urgent repairs and maintenance needs.
Preventive Maintenance.
Regularly scheduled upkeep and repairs by skilled professionals help keep our property in tip-top shape. Preventive maintenance also eliminates the need for more costly repairs down the road that may be required if issues are ignored when they first appear. Dwell Equity Group employs building service techs who are constantly inspecting our properties searching for issues that may arise and preventing problems whenever possible.
Capital Improvements.
Dwell Equity Group recognizes the importance of assessing our properties and determining whether or not an improvement can generate additional revenue. We will evaluate the cost of proposed improvements vs. increased return potential to help us reach the decision that is consistent with our particular investment strategy.
Insurance and Real Estate Tax Management.
Our financial and tax experts continually reassess our insurance plans and protest increasing building property taxes.
Eviction and Legal Services Management.
While never pleasant, an eviction is sometimes necessary. When a tenant fails to pay rent on time or violates other conditions of his or her lease, Dwell Equity Group begins the legal procedures. Our expert team of lawyers specializing in real estate transactions and tenants’ rights to ensure that all proper protocols are in place. We conduct evictions as efficiently as possible for both us as owners and the tenants going through the process.
Monthly Financial Reporting and Account Reconciliation.
Dwell Equity Group employs experts in financial reporting for property management. We work as a team between our in-house accountant and CPA firm to provide all necessary paperwork such as itemized statements and documentation by property to identify minor problems before they become major concerns.
Seamless Online Rent Collection and Financial Reporting. The ability to pay rent online 24/7 is advantageous for both our tenants and us as owners. Tenants no longer have to write checks; rent can be paid conveniently and quickly via a variety of methods; and payments can be scheduled so they are automatically made on time.
The Dwell Advantage
You can rest assured that you are renting from the best. With decades of experience in the Central New York real estate market, our local expertise and knowledge is second to none. We offer a wide range of services performed by our in-house staff — that help us expedite your concerns and complaints.