UNIT ACCESS

FAQ'S

Q. Who can access my unit?
A. Dwell Equity may access your unit at any time if there is an immediate or life-threatening emergency. Otherwise, our standard policy is 24 hour notice for showings, inspections or walk-throughs.

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Q. What do I do if I am locked out?
A. If you are locked out of your apartment during regular business hours, we will do our best to get you into your apartment. Call our office 315-710-1060 first, and if there is no response create a work order your TenantCloud Portal. Ultimately, it is your responsibility to get back into your apartment. If you call to report a lockout and we are unable to help you for any reason, it is your responsibility to arrange for and pay for a locksmith.

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